Frequently asked questions
GETTING STARTED
- What does the free 14-day trial include?
- Every feature, every module and every add-on β the same as the top plan. Starting on FREE needs no card; if you pick a paid plan at sign-up we may ask for one, and nothing is charged until the trial ends
- What happens after the 14 days?
- Without a card on file, you drop to the FREE plan automatically with all your data intact; features beyond the plan are locked β upgrade any time and they unlock immediately. If you chose a paid plan and added a card, you continue on that plan and its first charge is made β cancel before the trial ends to avoid it
- Can I cancel any time?
- Yes. No contract β upgrade, downgrade or cancel whenever you like
PLANS & ADD-ONS
- What are the limits of the FREE plan?
- 2 users Β· 2 locations Β· 50 SKUs with the core system (POS, stock, customers) and a basic online storefront. Capacity packs add users, locations or SKUs one unit at a time from the PRO plan up
- What are add-ons and how are they billed?
- Extra modules for PRO and above, billed on the same cycle as your plan β booking, Thai tax accounting, marketing and more. Turn on only what you use, turn it off any time
USING THE PRODUCT
- Can I migrate data from my current system?
- Yes β import products, customers and stock from Excel/CSV. During the beta the team migrates your data for free
- Does it work on a phone?
- On any device through the browser, and it installs as an app (PWA) β the POS keeps working offline
- Can I issue tax invoices?
- Yes β full-form tax invoices with VAT and withholding tax (with the Thai tax accounting add-on)
DATA & SUPPORT
- Is my shop's data safe (PDPA)?
- The data is yours, stored to PDPA standards, and you can export or request deletion at any time
- Is there a support team?
- A Thai team answers on LINE and email within one business day